DRUID AI Platform
The DRUID AI Platform is an advanced tool for creating conversational business applications and autonomous virtual assistants that automate complex business processes across all departments, moving beyond basic Q&A to complete mission-critical tasks, including:
- Contract creation
- Information retrieval
- Application integration
- Comprehensive conversational experiences for business task completion
What sets DRUID AI apart
| Category | Differentiator | Description |
|---|---|---|
| Agentic AI Orchestration | Intelligent Automation | Agents execute complex, multi-step business actions (not just answers) by using the DRUID Conductor to orchestrate systems and RPA tools. |
| User Experience | Simplified Access | It applies an intelligent conversational layer that uses Natural Language Processing (NLP) to simplify workflows, giving users instant, accurate access to enterprise data. |
| Enterprise Readiness | Transformative Capability | Quickly turn standard applications into Conversational Business Applications (CBAs). The platform is secure, governed by Role-Based Access Control (RBAC), and supports 50+ languages. |
Features
- Advanced Natural Language Processing (NLP): Leverage proprietary, flexible NLP technology and deep learning models for robust language understanding and context-aware interactions.
- Agentic AI Platform: Utilize DRUID AI Agents, which are autonomous, adaptable workers that handle complex, multi-step business processes across various departments.
- Multi-language Support: Deploy bots with native NLP support for over 50 international languages and integrate Neural Machine Translation for real-time translation during user-bot interactions.
- Enterprise Integration and Automation: Connect agents to enterprise systems, core business applications, and Robotic Process Automation (RPA) tools through an Open API architecture and pre-built connectors (REST, SOAP).
- Generative AI Knowledge Base: Transform enterprise data (from documents, emails, etc.) into an intelligent asset, allowing agents to unlock hidden knowledge and provide insightful answers.
- Enhanced Security and Governance: Maintain high security with powerful encryption algorithms, Role-Based Access Control (RBAC), and the option for Single Sign-On (SSO) with Active Directory.
- Low-Code/No-Code Design: Use a graphical flow and bot designer to simplify bot authoring and deployment, empowering business users.
- Dynamic Document Processing: Integrate DRUID Vision for Optical Character Recognition (OCR) and AI-enhanced data extraction from documents, including custom templates.
- Performance Monitoring and Evaluation: Use advanced conversation filters and built-in analytical dashboards to monitor bot performance and evaluate the accuracy of the NLU model based on real user interactions.
Flexible Deployment
DRUID offers tailored deployment options to meet your organization’s security and infrastructure requirements.
| Deployment Type | Infrastructure Control | Key Advantage |
|---|---|---|
| Cloud | Managed by DRUID (Azure) | Fastest time-to-value; automatic scaling and updates. |
| Customized blend of internal servers and cloud services. | Managed by your team | Full control over your data center, privacy, and security standards. |
| Hybrid | Shared control | Customized blend of internal servers and cloud services. |
DRUID Deployment Comparison
| Category | Feature | Cloud | Hybrid | On-premises |
|---|---|---|---|---|
|
Platform |
Requires installations | N | Y | Y |
| Release cycle | Monthly (automatically applied) | Monthly (manually, at your choice) | Monthly (manually, at your choice) | |
|
Infrastructure |
Additional hardware / software required | N | Y | Y |
| Auto scaling | Y | supported, requires on-premises hardware infrastructure | supported, requires on-premises hardware infrastructure | |
| High Availability | Y | supported, requires on-premises hardware infrastructure | supported, requires on-premises hardware infrastructure | |
| Connectivity with on-premises apps | Internet calls to your on-premises apps | No Internet calls to your on-premises apps | No Internet calls to your on-premises apps | |
| Conversation History - Data in transit | By Druid | By Druid | Hosted on-premises | |
| Conversation History - Data at rest | By Druid | Hosted on-premises | Hosted on-premises | |
|
Platform Security |
Multi-Factor Authentication | Y | Y | Y |
| User access management | Y | Y | Y | |
| Role based access control | Y | Y | Y | |
| Data at rest | SQL encryption | |||
| Data in transit | SSL, TLS1.2 | TLS 1.1, TLS1.2, as per your existing environment | ||
| Support | Term | on-going | 2 years from release | 2 years from release |
|
Channels |
Direct line (WebChat) | Y | Y | Y |
| MS Teams | Y | Y | N | |
| Y | Y | Y* | ||
| Facebook Messenger | Y** | Y** | Y** | |
|
Slack |
Y | Y | N | |
| GoogleChat | Y | Y | N | |
| Y | Y | Y* | ||
| Telegram | Y | Y | N | |
| Viber | Y | Y | Y* | |
| Twilio | Y | Y | N | |
| Y | Y | N | ||
| WeCom | Y | Y | Y* | |
| Office 365 Email | Y | Y | N |
*Only available if specific DRUID services have open connection to the Internet.
**In DRUID hybrid and cloud deployments Facebook channel uses the Microsoft Bot Framework, while in on-premises deployments it uses direct DRUID Facebook integration.
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